Our Terms & Conditions

Please read in full if you have to!

Here is a tidied-up, professionally formatted version of your terms and conditions. I have fixed the numbering sequence, corrected the typos (like "despatching" and the missing "x" in the dimensions), and organized the layout using a clean, scannable hierarchy.1. Pricing & PaymentCurrency: All prices are quoted in Pounds Sterling (£) for UK customers and are inclusive of VAT.Payment Methods: Payments must be made through eBay. We securely accept PayPal and all major credit cards listed on eBay (MasterCard, Visa, Switch, Solo, Visa Delta).International Shipping: Payments for international orders processed through eBay's international shipping program will be handled according to their specific terms.2. Dispatch & ShippingFast Dispatch: Orders are processed and posted within a few hours of purchase.Postal Schedule: Our first post is at 7:00 AM, and the last post is on Saturday before 12:00 PM (midday).Courier Service: All kits are shipped via Royal Mail Tracked 48 service. A tracking number will be provided upon dispatch.Note: Delivery times are calculated after the handling period.Eco-Friendly Packaging: Kits are sent in a protective C5 Cardboard Mailer Box (approx. $162\text{mm} \times 229\text{mm} \times 20\text{mm}$, weighing 110–250g). We use minimal packaging to help the environment while ensuring your item arrives safely.UK Delivery: We offer FREE Delivery to UK Mainland postcodes (unless otherwise stated).International Delivery: Shipping is available to parts of Europe via the eBay International Programme (additional charges apply). For full details and locations, please check the 'Postage & Packaging' section of the individual product listing.Delivery Estimates: While products are dispatched the same day, please allow extra time for Royal Mail deliveries.3. DIY Kit DisclaimerPlease read carefully before purchase.This kit is a DIY hack; results are not guaranteed.We cannot guarantee the kit will fix your issue, as success depends entirely on the original cause of the window failure and the amount of moisture build-up.While the vast majority of our customers see great success, some buyers have not been successful.By purchasing this kit, you accept full responsibility for the final outcome.4. Returns, Cancellations & Replacements14-Day 'No Quibble' Return PolicyWe offer a 14-day window from the date of delivery. A full refund or replacement kit will be issued if:The delivery is significantly delayed.Your item is damaged in transit.You find your glass is unsuitable for this type of kit (e.g., it cannot be used on toughened safety glass).Lost ItemsWe understand that occasional transit delays or lost items may occur. We will replace any lost item, no questions asked.Incorrect ProductsIf you receive the wrong product, it must be returned in a fully resalable condition (complete with all parts and original packaging) to qualify for a replacement or refund.CancellationsPost-Dispatch Cancellations: If you cancel your order after it has been dispatched, the actual cost of the postage paid by us will be deducted from your final refund (as we initially offer free delivery).Seller Errors: In the case of any mistake made by us, we will offer a full refund or a swift replacement item at no extra cost to you.Need Help? If you have any problems with your order, please contact our dedicated customer services team—we are always here to help.

Any Questions? Email us at: support@clearviewkit.co.uk